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Manual for ZennoPoster and ZennoBox

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1. Enable detailed log and then restart the program.

Settings-Other-Detailed log (Debug information for developers)

2. Execute the actions that led to the error.

3. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

  • from the program interface (Settings-Other-Diagnostics button at the bottom of the window)

  • either from the directory of the installed program
    ZennoPoster 7 - С:\Program Files\ZennoLab\RU\ZennoPoster Pro V7\7.4.0.0\Progs\Diagnostic.exe
    ZennoPoster 5 - C:\Program Files\ZennoLab\RU\ZennoPoster Pro\5.47.0.0\Progs\Diagnostic.exe

    In your case, the path may differ slightly (different drive letter, program version, language)

4. Transfer the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file needs to be sent to support.

ZennoDroid manual

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1. Enable detailed log and then restart the program.

Settings-Other-Detailed log (Debug information for developers)

2. Execute the actions that led to the error.

3. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

  • from the program interface (Settings-Other-Diagnostics button at the bottom of the window)

  • either from the directory of the installed program
    C:\Program Files\ZennoLab\RU\ZennoDroid Pro\2.2.4.0\Progs\Diagnostic.exe
    In your case, the path may differ slightly (different drive letter, program version, language)

4. Transfer the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file must be sent to support.

Manual for CapMonster2

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1. Enable detailed log and then restart the program.

Settings => Program => Detailed log (debug information for developers) (above the Diagnostics button)

2. Execute the actions that led to the error.

3. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

  • from the program interface (Settings => Program => Diagnostics button (at the very bottom of the window))

  • either from the directory of the installed program
    C:\Program Files\ZennoLab\RU\CapMonster Pro\2.12.2.0\Progs\Diagnostic.exe
    In your case, the path may differ slightly (different drive letter, program version, language)

4. Transfer the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file must be sent to support.

Manual for ZennoProxyChecker

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1. Reproduce the error.

2. Run Diagnostics.exe

If possible, do this during the problem.

You can start it from the directory of the installed program
C:\Program Files\ZennoLab\EN\ZennoProxyChecker\3.6.0.0\Progs\Diagnostic.exe
In your case, the path may differ slightly (different drive letter, program version, language)

3. Send the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file must be sent to support.

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