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Expand
titleClick here to expand

1. Enable detailed log

and then restart the program

.

Settings-Other-Detailed log (Debug information for developers)

2. Restart the program

3. Execute the actions that led to the error.

3

4. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

  • from the program interface (Settings-Other-Diagnostics button at the bottom of the window)

  • either from the directory of the installed program
    ZennoPoster 7 - ะก:\Program Files\ZennoLab\RU\ZennoPoster Pro V7\7.4.0.0\Progs\Diagnostic.exe
    ZennoPoster 5 - C:\Program Files\ZennoLab\RU\ZennoPoster Pro\5.47.0.0\Progs\Diagnostic.exe

    In your case, the path may differ slightly (different drive letter, program version, language)

4

5.

Transfer

Send the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file needs to be sent to support.

...

Expand
titleClick here to expand

1. Enable detailed log

and then restart the program

.

Settings-Other-Detailed log (Debug information for developers)

2. Restart the program

3. Execute the actions that led to the error.

3

4. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

  • from the program interface (Settings-Other-Diagnostics button at the bottom of the window)

  • either from the directory of the installed program
    C:\Program Files\ZennoLab\RU\ZennoDroid Pro\2.2.4.0\Progs\Diagnostic.exe
    In your case, the path may differ slightly (different drive letter, program version, language)

4

5.

Transfer

Send the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file must be sent to support.

...

Expand
titleClick here to expand

1. Enable detailed log

and then restart the program

.

Settings => Program => Detailed log (debug information for developers) (above the Diagnostics button)

2. Restart the program

3. Execute the actions that led to the error.

3

4. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

  • from the program interface (Settings => Program => Diagnostics button (at the very bottom of the window))

  • either from the directory of the installed program
    C:\Program Files\ZennoLab\RU\CapMonster Pro\2.12.2.0\Progs\Diagnostic.exe
    In your case, the path may differ slightly (different drive letter, program version, language)

4

5.

Transfer

Send the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file must be sent to support.

...