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1. Enable detailed log and then restart the program.

Settings => Program => Detailed log (debug information for developers) (above the Diagnostics button)

2. Execute the actions that led to the error.

3. Run Diagnostics.

If possible, do this right during the manifestation of the problem. You can start it in several ways:

• from the program interface (Settings => Program => Diagnostics button (at the very bottom of the window))

  

• either from the directory of the installed program
  C:\Program Files\ZennoLab\RU\CapMonster Pro\2.12.2.0\Progs\Diagnostic.exe
  In your case, the path may differ slightly (different drive letter, program version, language)

4. Transfer the resulting file report.zip to us

After the completion of the Diagnostics, the report.zip file will be generated, the file will be located in the directory where the program is installed (it will open automatically after the completion of the Diagnostics).

The resulting file must be sent to support.